• Frequently Asked Questions

    • Do I need to see a doctor first?

      If you have provided your physical therapist with either (1) a signed and dated referral from a licensed diagnostician that includes a documented medical diagnosis or (2) a copy of your patient medical record that includes a documented medical diagnosis with a physician’s name, signature and date then you can begin physical therapy immediately. If you have not received a medical diagnosis by a licensed diagnostician, California Law allows you to still directly access physical therapist treatment for 45 calendar days or 12 visits, after which time you must be seen by a physician who must approve the plan of care developed by the physical therapist. It is your responsibility to obtain and maintain a current referral during your treatments. If you have not provided us with a referral or documented medical diagnosis prior to receiving services, you must sign our Direct Physical Therapy Treatment Services Disclosure Statement.

    • Do we accept insurance?

      Synaptic Physical Therapy, Inc. does not contract with insurance companies at this time. Please see our section on rates for more information.

    • Why does Synaptic Physical Therapy not accept my insurance?

      Our philosophy is to provide high value expert care through intensive one-on-one interventions while allotting enough time for motor learning (retraining your brain and body) to take place during each session. Therapists at clinics that bill insurance have to see a minimum of 2 patients each hour and use assistants and technicians so that they can see multiple patients. That is because insurance company reimbursement averages around half of what the therapists actually bill them.

      When you have a neurologic condition, sometimes it takes more time for motor learning to take place. It is hard for a therapist to provide the recommended intensity of intervention to achieve motor learning when they are seeing multiple patients each hour.

      At Synaptic Physical Therapy, each patient receives 60 minutes of one-on-one intensive intervention with a physical therapist who is a board certified neurologic clinical specialist. Each session is individually tailored to target your personal goals and mobility needs.

      When you consider the time you are saving by not having to travel to your appointments and the value of working one-on-one for 60 minutes with an expert in the field, the out of pocket cost is worth it.

    • Will my insurance reimburse me for my out of pocket expenses?

      That depends on your insurance. Many clients can get reimbursed for some or all of their treatment sessions.

      If you have out-of-network benefits, we will provide you with a copy of your bill upon request that you can, at your discretion, submit to your health plan for reimbursement for the services your health plan covers. Claim forms are usually available on your insurance company’s website. The amount of reimbursement is completely dependent on your insurance plan.  If you call your insurance company to ask about reimbursement, ask if they cover “out-of-network physical therapy” expenses.

      Please note that Medicare will NOT reimburse for sessions with Synaptic Physical Therapy, Inc.

    • Why will Medicare not reimburse me for my sessions?

      Medicare will not pay for services rendered at Synaptic Physical Therapy. Our licensed physical therapists are not enrolled as Medicare providers. Medicare has onerous technical and administrative requirements that must be met for services to be considered medically necessary covered benefits. We believe those requirements take unnecessary time away from the services we provide. Since our services are not designed to meet Medicare’s covered benefit requirements and we are not Medicare enrolled providers, our services will not be covered (paid) in full or in part, by Medicare (including Medicare Advantage Plans). We will not submit claims to Medicare on your behalf or provide you with a statement or billing codes that you can submit to Medicare yourself or submit to merely to obtain a denial for a Medical supplemental insurance plan. If you want Medicare to pay for any services that might be considered covered benefits, you should seek those services from a Medicare enrolled provider.

    • How do I pay?

      Payment is required at the time of treatment. We accept cash, check, Visa, Mastercard, Discover, and American Express.

    • Should I stop taking my medications before my session?

      Please follow your physician's instructions regarding taking any medication. It is not necessary to alter any medication immediately prior to your visit unless recommended by your physician.

    • How many sessions will I need?

      Your physical therapist will work with you to set goals and a time frame to achieve those goals.  Session frequency and duration is unique for every person and is adjusted based on your physical activity tolerance, level of mobility, willingness to participate, and your goals.  We also recommend checking in with your physical therapist at a minimum of every 6 months after you have achieved your goals to make sure you are still on the right track. Because insurance companies do not dictate our treatment time frames, Synaptic Physical Therapy is able to work with you to accommodate your treatment frequency preferences.

    • What should I wear?

      Wearing comfortable clothing that can move freely will allow you to get the most out of your sessions. Examples include sweat pants, yoga pants, and t-shirts. Comfortable and supportive footwear is a must. Examples include sneakers or tennis shoes. Please do not wear sandals or shoes with a heel (unless medically necessary).

    • Where is your clinic located?

      Synaptic Physical Therapy provides all services at your home or office. We come to you! We will bring portable equipment with us to your sessions.